Purchase Conditions

The conditions of purchase apply to all sales of goods from Virena AS to consumers when selling from an online store. Confirmation of orders and orders themselves, together with these conditions, constitute the total contractual basis for the trade.

Parties to the Agreement: Seller: Virena AS Postboks 19 4855 Froland

Virena AS has organisation number 927 312 182

Return address for products:: Direct House Arendal AS Bjørumsvegen 15 4820 Froland, Norway

Customer Care: Inquiries shall be addressed to: support@virena.eu

Buyer: The person listed as the Buyer in the Product order

Product: The product/s that is ordered 

Service: Your subscription or purchase

Agreement

Once the order is received by the Seller, the agreement is binding on both parties. The Seller sends the order confirmation to the Buyer by email showing the Product(s) ordered, the price and delivery interval. The Buyer is obliged to check the order confirmation and notify the Seller immediately if the order confirmation does not match the actual order. Attached to the order confirmation, the Buyer will find the following terms and conditions and information, as well as the right of withdrawal document. The terms of the agreement are subject to change without notice in the event of special needs and / or orders from public authorities. The agreement means that the Buyer accepts updated / changed agreement terms that are not materially unfavourable to the Buyer. New agreement terms will be announced continuously on the Seller’s website and will apply to further deliveries.

Sales and price

The product/s is sold as both one-time purchase and through a subscription with no time limit. By accepting our terms, the Buyer enters into a purchase agreement and/or subscription agreement with the fixed delivery interval of the product ordered, at the price stated at any particular time on the product’s website and / or order confirmation, including VAT and shipping. The package is dispatched in accordance to selected delivery interval selected by the customer through the online store. The subscription runs until cancelled or changes.

Delivery

The Buyer undertakes to notify Virena AS, if the package does not arrive at the expected time.

The product is delivered to the Buyer’s mailbox. The expected delivery time for the first shipment is up to two weeks from the date of order. If the Buyer does not give notice of a missed delivery within the deadline, this will be considered as if the goods have been delivered and payment requirements shall be maintained.

The following applies to subsequent package deliveries:

The first ordinary shipment upon subscription is sent out according to the selected interval, information relating to shipments can be found in the order confirmation and on the customer’s profile on virena.eu and virena.no. Expected delivery is normally within 3-10 days from dispatch. If the Buyer does not give notice of a missed delivery within a possible debt collection claim, the claim will be maintained regardless. The goods can be sent out again after any requirements have been met.

The Buyer must be over 18 years of age to order our Products. For orders within and to Norway, Virena AS sells only products which are classified as cosmetics or food supplements, as well as goods that naturally fall under this and can be traded freely in Norway. In case of sales of products to other countries, the Buyer is regarded as an importer of the product to their country and must act in accordance with the rules applicable to imports, including what can legally be imported into the country to which the order is sent.

Virena AS is not responsible for delays or returns due to customs control, rules or prohibitions that prevent the product from being delivered.

In normal cases, Virena AS bears all costs of delivery. However, Virena AS cannot take responsibility for changes of rules or extraordinary circumstances that may incur such expenses.

Cancellation or changes

Cancellation must take place within 14 days before the next planned dispatch for Product in Service. The last day for cancellation appears on the invoice and / or on My Page of the Seller’s website. Cancellation should be addressed to Customer Care (see contact information), and sent by email or letter, or on My Page of the Seller’s website. When a cancellation is sent by letter, the post marked date applies to determine whether or not the deadline has been met. In the event of late cancellation, the Buyer undertakes to receive the next scheduled delivery before the subscription expires. The Seller reserves the right to stop deliveries of the Product and cancel the subscription if the payment fails to arrive for two or more shipments, or if the Buyer can no longer be considered by the Seller as a creditable subscriber.

Complaints

We strive for high quality assurance of our goods. In the event of shipment failure, the Buyer must contact Customer Service as soon as possible, otherwise the right to complaint will be annulled. The right of claim for the Product is limited to the stated shelf life. The product must be kept in dry and cool conditions, and away from direct sunlight.

The Seller makes reservations in regards of downtime, errors in pricing or information that resulted from matters beyond Seller’s control, including technical problems, power failure, overload and sabotage, etc. See also statements related to Force Majeure.

Payment

Products are sold both as single orders and as part of a subscription service. Payment can be made through automatic card charges (via Stripe), vipps or with invoice. By paying with a card or vipps, you automatically agree to recurring charges according to the chosen subscription cycle, based on the selected quantity and interval. Payment with a card is processed through the reputable international payment solution Stripe. Payment for delayed charges are handled via Riverty and may result in a credit check to use their service. Vipps payment are handled by Vipps AS.

Stripe, Vipps, and Riverty have their own terms and conditions for their services, which can be found on their websites and are part of their solutions. Virena complies with and acts in accordance with these terms and conditions

Payment by invoice must be made by the expiry of the due date specified on the invoice. If the deadline is exceeded, the Buyer will receive a payment reminder with notice of debt collection and with a late fee totalled at NOK 70. If this is not paid, the debt may be recovered through a collection agency. Interest and penalties will be added in accordance with the current Norwegian rules and practice. Riverty monitors all payments on behalf of the Seller. Redeeming payments can only be made to Riverty.

Right of withdrawal and return

Under the Right of Withdrawal Act, the right of cancellation is valid for 14 days after entering into an agreement. This means that the Buyer has the right to withdraw from the agreement within 14 days without giving any reason for this. The withdrawal period expires 14 days after the date when the Buyer receives the first product to his mailbox.

If the package has been shipped before the right of withdrawal was used, it is assumed that the shipment will be returned intact in original packaging with the completed withdrawal form which comes with the first delivery. The Buyer is obliged to cover return postage. Cosmetics is regarded as hygiene products, ref., the Right of Withdrawal Act §22 g, and is therefore not suitable for return if the seal is broken after delivery. Norwegian authorities have an established food classification to ensure that it is healthy and complies with the quality assurance requirements. If the right of withdrawal is applied to products where the seal is broken, the original requirement will be maintained even if the package is sent in return. The Buyer will be responsible for any damage to the returned product.

If the Buyer has received a package which he/she has not ordered, they should immediately contact the Seller via Customer Service by email: support@virena.eu

The right of return is applied only to the first shipment under the right of withdrawal. Further subscription packages cannot be returned. Packages that come back outside of the rules on the right of withdrawal or outside the agreement with Customer Service, will normally incur a return fee of NOK 150. Invoices issued outside the right of withdrawal are not credited. Upon return of a package due to unknown address, a postage fee of NOK 79 will be incurred when the package is resent to the correct address.

In some cases, the package will be sent to the post office, mostly because the package does not fit in the mailbox. Parcels that are not collected within 2 weeks are automatically sent back to Virena.

For undelivered packages that are returned, return shipping and a processing fee of NOK 300 must be paid, which will be invoiced later. Only when the claim has been paid can the parcel be sent out again.

Change of Address

Change of address must be reported to the Seller as soon as possible. It is the Buyer’s responsibility to notify of his/her relocation. Any costs associated with shipments that are sent without change of address being notified by the Buyer, must be borne by the Buyer. Our email for notifications: support@virena.eu

Marketing

When you make a purchase with us, you will receive newsletter / marketing brochure for our goods and services via mail, email, SMS or other media you have provided to us. You can always contact us and let us know that you do not want further marketing.

Offers and promotions

Introductory prices, offers and promotions only apply to new customers of the selected product / subscription, orders from already existing or previous customers will receive the ordinary price unless otherwise agreed.

Personal information

The Seller warrants that the use and storage of personal data will be treated confidentially and in accordance with the Personal Data Act. We do not store sensitive or credit information. Personal information outside Virena AS’s business concern will only be shared with Riverty, Direct House, Vipps AS and other marketing partners, as it is necessary for invoicing and payment when selling receivables. Personal information will only be shared with Riverty, Vipps and Direct House, as it is necessary for invoicing and payments for our products. The Seller reserves the right to contact the customer with offers and news. The Buyer has the right to access registered information. We also refer you to our Privacy Statement on our website.

Customer Reviews/Product Reviews

By writing a customer review/product review of our products, you give Virena AS the right to use all your reviews in our marketing and/or advertising, including, but not limited to, our online store, social media, newsletters, emails and other customer communications, store materials and other marketing purposes without receiving compensation.

Furthermore, you give Virena AS the right to assess the reviews before they are published. Virena will only publish reviews that contain relevant information about a product and will therefore not publish reviews that are generally considered to be inappropriate, contain indecent language or information that can identify individuals. Virena reserves the right to remove any customer review/product review at any time, for example, if the comment is found to violate the above rules, if the product is sold out, or if the comment is otherwise outdated or irrelevant.

Responsibility for errors

The Seller is responsible for ensuring that the product corresponds to what is stated in the marketing documents – both in terms of product quality and in the fact that our customers receive what they have been promised. However, the Seller is not responsible for the product being suitable for any particular customer.

Product content and its effect – use of the Product

The Seller disclaims any responsibility for any wrong or careless use of the Product. The Product is registered as a dietary supplement and / or cosmetics in accordance with Norwegian law. Supplements are no substitute for a varied diet. The recommended daily dose must not be exceeded. Supplements should be stored out of reach of children.

The Buyer must follow the dosage instructions stated on the packaging. The Seller may change the Product’s content, composition, packaging without notice and without informing the Buyer of this specifically, as long as the Product’s new content has the same effect as the content of the original Product.

In the event of changes to a prescription that may pose a danger to known allergies / allergy sufferers, the Seller shall issue a written notice of this. The product is a dietary supplement or cosmetics product where the effect may be the result of clinical studies, the literature published on these subjects, or personal experience of users. Since supplements or cosmetics may have a different degree of effect on each individual, the positive effect cannot be guaranteed for everyone; therefore the Seller cannot be held responsible for financial or health conditions arising from the use of the Product.

Force majeure

Should a situation arise that would make it impossible for the Seller to fulfill his obligations under this Agreement, and which under ordinary purchasing law rules is considered as Force Majeure, the affected party’s obligations will cease for as long as the extraordinary situation continues. For example, Force Majeure may be caused by law change, labour conflict, strike, lockout or other circumstances that the parties do not control, such as war, riot, fire, explosion or government intervention. The same applies to sudden changes in the requirements for the labelling of products, warning texts, sales bans or decisions from authorities that affect the market and products in the negative direction, or abnormal decline in the market.

The Seller makes reservations about downtime or incorrect pricing and information, caused by circumstances beyond our control, including technical issues, such as power outages, overload, and tampering.

Legislation and jurisdiction

This agreement is governed by Norwegian law. Disputes between the Buyer and the Seller shall be resolved through negotiations. The right venue for this is Oslo District Court.